When a ticket is closed, the user gets a notification inviting them to take a short survey — right on the ticket card, so they can see the resolution first.
When a founder or lead moderator resolves a support ticket, the status changes to "closed" and the user receives a notification inviting them to take a quick survey. No popup — the survey lives on the ticket itself.
Your request
Can't upload a photo to my post
Resolution
Thanks for reporting this! We've pushed a fix — photo uploads should work now. Please refresh and try again.
Support survey for ticket #4
Now that your request is resolved, let us know how it went. Your reply helps us improve.
How timely was the support? *
Was your issue actually resolved?
0/500
Notification sent to user
"Request ticket #4 is closed — Let us know how it went. Take a quick survey in your support tickets." Taps through to Settings, where the ticket is already expanded with the survey ready.